- LOTTE INNOVATE AICC Center-built Service
- Provides Real-time AI Counseling Service and Counseling Information(Guidebot)
- Applied a flexible Plug-In(Modular Type) method that can be applied to various solution
- Systematic consultation type analysis, precise data recognition and learning based on customer center operational know-how
Smart Retail Smart Retail
공장자동화설비
- Deliver the best customer satisfaction with AI counseling service
- Customer inquiry reception can now focus on improving customer center quality services
and customer satisfaction by utilizing AI consultations.
By using a customer-customized answer guide
It is possible to convert voice in real time during a call and provide an optimal response.
Discover the differentiated features of LOTTE INNOVATE AI Counseling Services
Architecture
- Real-time Large-Capacity Voice Recognition Distributed Processing Structure + Enables horizontal capacity expansion
- Plug-In(Modular Type) flexibility of other system interfaces (Call Infra / Basic System, etc.)
Technical aspect
- Management of R&D center professional researchers (Deep Learning, Machine Learning Technology)
- Optimize engine customization for customer domain
Resource Management
- Optimize infrastructure resource utilization and manage server EoS
- Including resoucre share control
Operations Management
- Provide real-time application of Voicebot scenarios
- Provide integrated operations management tools to manage and operate SOE and each AI solution in an integrated manner
Information Security
- Designed and developed in compliance with security deliberations
- 24/365 Security Control : Review Server and DB Access Control Logs, Firewall Control
Maintenance
- Systematic Awareness Management Framework(Easy to check recognition rates and maintain performance)
From real-time consultation information
recommendation to monitoring,
We introduce the main functions of AI consultation services.
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Voicebot
- Provide domain-specific AI counseling services
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- • Edit and apply in real time
- • SIP standard protocol support
- • Plugin for multiple legacy interworking
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Guidebot
- Recommend real-time counseling information
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- • NLP Engine → Quick Q&A Delivery
- • Screen optimization
(conversation / QA window reduction function) - • Replace KMS (keyword search function)
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SOE
- One-Point Integrated Management System
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- • GUI-based scenario generator
- • Non-disruptive/real-time scenario reflection
- • Enable learning and test automation
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Monitoring and Statistics
- Real-time monitoring of AI platform service status
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- • Customer response with real-time monitoring
- • Enables real-time channel management and expansion
- • Provide a variety of statistics
Find out how AI counseling services are actually applied.
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LOTTE ON
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LOTTE World
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LOTTE Cultureworks
- Any questions?
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Please don’t hesitate to post your questions.
We’ll do our best to reply as soon as possible.